How should I charge UPBUTY products?

Connect the UPBUTY product to power with the special cable provided. LED indicator stays luminous or trotting horse lamps keep flashing when charging (red) and when fully charged (different products feature different indicator color when charging; Do not charge more than 24h).

What if my UPBUTY product doesn’t work or cannot be charged?

Please follow thesteps below to identify the cause of the failure:

Connect your UPBUTY device to power. If it shuts down because the battery is completely depleted, the LED indicator stays luminous (red) or trotting horse lamps keep flashing after connecting to power, indicating it is charging. If the indicator doesn’t light up 5 minutes after connecting to power, please check:

•    If the plug of the device is properly connected to the socket.

•    If the power plug is properly connected to4 the wall socket.

If none of the above steps can identify the cause, the UPBUTY product bought by you may have a functional defect. Please check the warranty page or contact our Customer Service directly.

How should I clean my UPBUTY beauty device? (Only for products marked water resistant)

Clean the surface of the device with soap or water after each use, and rinse with warm water. Do not use a facial cleaner containing alcohol, petroleum or acetone.

Can I disinfect the UPBUTY beauty device with boiling water?

We do not recommend that you put the UPBUTY beauty device in boiling water as this may damage the product.

Can I expose the UPBUTY beauty device to outdoor sunlight?

We do not recommend exposing the UPBUTY beauty device to outdoor sunlight as this may damage the product.


How often should I charge it?

Battery life varies by product, but in general, in case of low battery, the LED indicator lights up and flickers in red, or the level indicators light up in sequence.

Can I charge the UPBUTY beauty device with other  chargers?

Please use the charger provided with the UPBUTY device. Charging with other chargers (including chargers for other UPBUTY products) may damage the battery.

Can I use the UPBUTY mask treatment device without UPBUTY masks?

Yes. You can use other masks for skin care after cleaning your face, but we recommend that you  use UPBUTY day and night masks for the best effect.

Which are the substances harmful to the skin that are NOT used in UPBUTY masks and skin care products?

UPBUTY masks and skin care products are free of silica gel, alcohol, phthalate, sodium laureth sulfate, paraben, mineral oil,propylene glycol or phenoxyethanol.

 Work Time
Mon to Fri :9:00-19:00
Sat to Sun :9:00-18:00
 Contact Details
Tel:+81 50 5534 5830